Onboarding Coach (Hospitality)

TL;DR

Onboarding Coach (Hospitality): Training and onboarding new clients onto the hirify.global platform with an accent on tailored system configuration and user adoption. Focus on bridging the gap between hospitality operations and technical implementation to ensure long-term client success.

Location: Must be based in North America

Salary: Up to $60,000 USD (for US-based candidates)

Company

hirify.global is a leading hospitality software provider powering properties in 150+ countries with an AI-powered PMS platform.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success metrics, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop training materials and stay updated on system changes.
• Manage account activities, record data in Salesforce, and share insights for product improvements.

Requirements

• Must be based in North America.
• Over 1 year of hospitality experience in roles such as Front Desk or Revenue Manager.
• At least 2 years of relevant experience in customer-facing roles.
• Strong organizational and proactive skills to manage multiple projects or accounts.
• Exceptional communication skills with empathy and a customer-focused approach.

Culture & Benefits

• Remote-first work environment.
• Monthly Wellness Fridays for extended weekends.
• Fully paid parental leave.
• Home office stipend based on country of residency.
• Professional development courses via hirify.global University.
• PTO in accordance with local labor requirements.