Junior Account Manager (Fintech)

TL;DR

Junior Account Manager (Fintech): Managing a portfolio of business customers to drive engagement, reduce churn, and increase product adoption with an accent on building long-term relationships and understanding client business needs. Focus on proactive communication, identifying growth opportunities, and collaborating with internal teams to resolve customer issues.

Location: Must be based in Poland, Hungary, Portugal, Cyprus, Bulgaria, Serbia, Estonia, Romania, or Slovenia

Company

hirify.global is a fast-growing European fintech scale-up building an all-in-one financial B2B platform for entrepreneurs.

What you will do

• Manage a dedicated portfolio of business customers to build trust and understand their banking needs.
• Proactively contact inactive or at-risk customers to reduce churn and remove barriers to success.
• Identify opportunities for product adoption and help customers maximize the value of the platform.
• Take full ownership of customer issues by coordinating with internal teams and following up personally.
• Analyze account activity and business data to ensure every interaction is relevant and valuable.
• Share actionable customer feedback with Product, Operations, and AI teams to improve the platform.

Requirements

• Native-level fluency in German, French, or Italian is required.
• Fluent English proficiency.
• Previous experience in Account Management, Customer Success, or Sales.
• Strong relationship-building skills and commercial awareness.
• Excellent organizational and follow-up skills.
• Ability to manage multiple customer relationships simultaneously.

Culture & Benefits

• Collaborative, inclusive, and fast-paced startup environment.
• Opportunity to participate in the Employee Stock Option Plan (ESOP).
• Flexible working arrangements with remote options.
• Work & Swim programme offering remote work opportunities from Cyprus with complimentary accommodation.
• Quarterly commission scheme based on performance objectives.