Finance & Strategy Manager (Support Operations)

Finance & Strategy Manager – Support Operations & Quality

Company: Deliveroo

Conditions: London, GB

Employment Type: FULL_TIME

Date Posted: 2026-07-30T09:26:45+00:00

📋 Description

• Own and develop cost models across regions with robust methods and clean inputs.
• Lead weekly/monthly performance reviews by synthesising OKRs, financials and ops metrics for leadership.
• Partner with Support Operations and Workforce Management to plan capacity, scheduling and costs.
• Design and maintain allocation keys and cost attribution logic across local/SSC/outsourced setups.
• Run variance analyses vs budget; explain root causes and quantify impact of actions.

🎯 Requirements

• 5+ years in finance/strategy/analytics, preferably in operations-heavy or customer support; IB background preferred.
• Strong Excel/Sheets modelling; BI tools and SQL/Looker/Snowflake a plus.
• Proven ability to translate data into clear stories and recommendations for senior stakeholders.
• Experience partnering with cross-functional teams (Operations, WFM, Product, Regional Finance).
• Comfort with ambiguity; able to structure problems and iterate with limited data.

🎁 Benefits

• Country-specific benefits including healthcare, pensions and generous leave.
• Diversity and inclusion; adjustments available during the application process.

Skills: Looker, Snowflake, SQL, Google Sheets, Excel, BI Tools, Cost Modeling

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