Customer Support Representative (Italian)

TL;DR

Customer Support Representative (Travel-tech): Providing B2B support for partners in Italian and English with an accent on case management and partner communication. Focus on solving operational issues, utilizing CRM systems, and ensuring high client satisfaction.

Location: Remote (available for candidates in Moldova, Serbia, Turkey, Albania, or Greece)

Salary: 700 EUR base + up to 100 EUR bonus KPI

Company

hirify.global is a fast-growing international travel-tech company focused on providing innovative solutions for the travel industry.

What you will do

• Provide initial advice and support to B2B partners in Italian via phone and other channels.
• Manage ongoing cases, providing regular updates to partners and coordinating with internal operation teams.
• Efficiently utilize CRM systems and internal databases to track and resolve client issues.
• Collaborate with the Ops Recruitment and support teams to ensure smooth operational flows.

Requirements

• Italian: Upper Intermediate (B2) proficiency, both spoken and written.
• English: Upper Intermediate (B2) proficiency, both spoken and written.
• Location: Must be based in Moldova, Serbia, Turkey, Albania, or Greece.
• Availability: Able to work 11 AM - 20 PM (GMT+3), Monday to Friday.
• Technical setup: Reliable computer and microphone.
• Soft skills: Empathy, stress-resistance, and a result-focused mindset.

Culture & Benefits

• Fully remote work environment.
• Flexible 5/2 schedule (Monday-Friday).
• Professional growth through seminars, trainings, and support for attending conferences.
• Corporate discounts on hotels and travel services.
• Collaborative environment within a young and active team of specialists.

Hiring process

• Application and CV review.
• Introductory video interview.
• Technical internet speed test.
• Final meeting with the HR team.