MIP Associate Support Analyst (Accounting)

TL;DR

MIP Associate Support Analyst (Accounting): Providing technical and functional support for the MIP Accounting application to finance professionals with an accent on troubleshooting software errors and consultative problem solving. Focus on replicating defects, optimizing knowledge base articles, and ensuring high customer satisfaction through multi-channel communication.

Location: Remote (Must be based in the US)

Company

hirify.global provides cloud-based software and services to nonprofits and associations to simplify operations and grow revenue.

What you will do

• Provide technical support for MIP Accounting via ticket system, phone, web, and chat.
• Identify, replicate, and resolve software errors and defects to ensure timely resolution.
• Collaborate with team members to provide solutions to complex customer inquiries.
• Create and update knowledge base articles to reduce ticket volume via deflection.
• Consult with CFOs, accountants, and clerks to address accounting application issues.
• Analyze how accounting transactions flow into financial reports to assist with corrections.

Requirements

• Must be eligible to work in the United States without sponsorship.
• 1-2 years of customer service experience.
• Direct experience using MIP Accounting.
• Solid understanding of general ledger accounting fundamentals.
• Basic proficiency in Office 365 (Word, Excel, PowerPoint, Outlook).
• High school diploma or equivalent (2-year degree in Accounting preferred).

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance.
• 401(k) Savings Plan with company match.
• Flexible planned paid time off and generous sick leave.
• Employer-paid parental leave and short-term disability.
• Inclusive, purpose-driven culture with a focus on work-life balance.