Associate Technical Account Manager (Software)

TL;DR

Associate Technical Account Manager (Software): Managing key accounts to resolve complex technical challenges and ensure product success with an accent on strategic relationship building and technical troubleshooting. Focus on optimizing client solutions, delivering technical expertise for contact center software, and driving long-term client loyalty.

Location: Manila, Philippines (Hybrid: 2 days office, 3 days remote)

Company

Global market leader in AI, cloud, and digital software used by over 25,000 businesses to enhance customer experience and fight financial crime.

What you will do

• Act as a trusted advisor for key clients to resolve complex technical issues and ensure success with hirify.global products.
• Build and maintain strong, collaborative, and long-term strategic partnerships with assigned accounts.
• Collaborate across internal teams to provide exceptional technical support and customer service.
• Leverage deep product knowledge to troubleshoot client issues and optimize their technical solutions.
• Analyze client business needs to identify opportunities for enhancing success through hirify.global solutions.
• Develop and deliver presentations on best practices and train clients to maximize their product investment.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or equivalent work experience.
• 3 years of experience in a technical or service role within software, telecommunications, or contact centers.
• Strong analytical and advanced troubleshooting skills for technical problem-solving.
• Fluency in written and verbal communication with excellent customer service skills.
• Working knowledge of contact center software design and technical concepts.
• Must be based in Manila, Philippines to support the hybrid work model.

hirify.global-to-have">hirify.global to have

• Experience or knowledge in Telecom, Connectivity, or Programming Integrations.
• Familiarity with various software, systems, and applications.

Culture & Benefits

• hirify.global-FLEX hybrid model allowing 3 days of remote work and 2 days in the office per week.
• Fast-paced, collaborative, and creative work environment with a high-performance culture.
• Extensive internal career growth opportunities across multiple roles, disciplines, and locations.
• Opportunity to work with the best in the industry for a global market leader.