Senior Technical Support Engineer (SaaS)

TL;DR

Senior Technical Support Engineer (SaaS): Solving complex technical issues and providing expert support for enterprise software solutions with an accent on cloud services, networking, and API integrations. Focus on identifying root causes, mentoring colleagues, and driving product improvements through technical leadership.

Location: Must be based in the US (Exton, PA or Remote)

Company

hirify.global is a world-leading software company providing digital twin solutions for infrastructure professionals in architecture, engineering, and construction.

What you will do

• Resolve complex technical issues and identify root causes for enterprise customers.
• Support products across cloud services, databases, networks, and connected technologies.
• Collaborate with global engineering and product teams to improve customer experiences.
• Share knowledge through technical training, documentation, and mentoring.
• Act as a technical leader and trusted expert within the area of specialization.
• Influence product improvements by contributing ideas and feedback.

Requirements

• 5+ years of experience supporting enterprise software in SaaS, cloud, or hybrid environments.
• Strong hands-on experience with Microsoft Azure, Windows Server, and networking troubleshooting.
• Proficiency with APIs, integrations, SSO, and OAuth.
• Ability to analyze logs, packet captures, and diagnostic data.
• Must be authorized to work in the US.
• Must hold or be able to achieve a relevant cloud certification within 90 days.

Nice to have

• Microsoft Certified: Azure Fundamentals (AZ-900) or Administrator Associate (AZ-104).
• Networking certifications such as CCNA/CCNP.
• Security fundamentals (e.g., SC-900).
• Prior experience with Bentley products.

Culture & Benefits

• Attractive salary and benefits package.
• Commitment to inclusion, belonging, and colleague wellbeing.
• Opportunity to work on world-leading infrastructure technology.
• Global team environment with a focus on continuous learning and professional growth.