обновлено 10 дней назад
CX Solutions Specialist (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
CX Solutions Specialist (AI) (Conversational AI): Configuring and optimizing AI-driven player support journeys, workflows, and routing logic with an accent on automated resolution, quality assurance, and customer experience analytics. Focus on testing pre-launch workflows, monitoring live conversations, analyzing chat logs, and resolving AI incidents.
Location: Tel Aviv, Israel; hybrid work
Company
is a mobile game company providing entertainment to millions of players worldwide.
What you will do
- Translate monthly operational targets into an AI development roadmap and prioritize player use cases for automation.
- Configure conversational steps, routing logic, and workflows in the AI agent platform.
- Own quality assurance for new AI workflows, including rigorous pre-launch testing.
- Monitor live AI interactions and fine-tune flows when inaccuracies or deviations occur.
- Analyze chat logs, system health metrics, and alerts to identify friction points and resolve AI-related incidents.
Requirements
- At least 2 years of customer support experience, including escalations and complex customer issues.
- Professional experience and deep understanding of the AI ecosystem, preferably in customer support.
- Strong problem-solving, customer advocacy, organizational, multitasking, and data-analysis skills.
- Experience with Zendesk, including Explore, or other CRM systems.
- Full proficiency in English and Hebrew.
Nice to have
- Experience in the gaming industry.
- SQL knowledge.
- Experience providing support through chat-style channels.
Culture & Benefits
- Hybrid work environment in Tel Aviv.
- Collaborative, data-driven work focused on improving player experience.
- Opportunity to work with conversational AI and emerging technologies.
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