Staff Impartner Product Owner, PRM (Salesforce)

TL;DR

Staff Impartner Product Owner, PRM (Impartner/Salesforce): Designing and managing scalable solutions for the global partner ecosystem with an accent on PRM platform optimization and Salesforce integration. Focus on operationalizing channel goals, optimizing partner portal workflows, and ensuring seamless data flows between GTM systems.

Location: Remote, must be based in Ontario, British Columbia, or Alberta, Canada

Salary: $120,640 - $150,800

Company

Twilio is a cloud communications platform enabling businesses to engage customers through personalized experiences via a remote-first work model.

What you will do

• Act as the primary SME for the Impartner PRM platform, defining partner portal workflows, deal registration policies, and lead distribution procedures.
• Serve as the strategic liaison between Partner teams and technical squads to document detailed business requirements.
• Analyze and document "as-is" and "to-be" process flows to identify friction points and automation opportunities.
• Manage sync logic and data flows between Salesforce and Impartner to ensure ecosystem compatibility.
• Collaborate with solution architects to design scalable integrations with Salesforce, ERP, and marketing automation technologies.
• Own the quarterly PRM roadmap and track critical metrics to increase channel efficiency and partner adoption.

Requirements

• 8+ years of hands-on experience configuring and managing the Impartner PRM platform.
• 5+ years of experience with Salesforce.com (CRM) and deep understanding of standard objects.
• 6-8 years of product ownership or business analysis experience in an Agile environment.
• Proven ability to document complex workflows and perform clear gap analyses.
• Strong cross-functional leadership and stakeholder management skills.
• Must be based in Ontario, British Columbia, or Alberta, Canada.

Nice to have

• Impartner Certified Administrator or Salesforce Certified Administrator certifications.
• Experience with Scaled Agile / SAFe framework.
• Experience consolidating partner portals or CRM systems during M&A integrations.
• Familiarity with Cloud Coach, Jira, Confluence, and Airtable.

Culture & Benefits

• Remote-first work culture with a strong focus on global inclusion and connection.
• Competitive compensation including a target bonus of 15% and equity grants.
• Comprehensive health benefits and a retirement savings program.
• Generous time off, including parental and wellness leave.
• Support for community volunteering and donation efforts.