Staff Impartner Product Owner, PRM (Salesforce)

Salary: $120,640 - $150,800

Company

Twilio is a cloud communications platform enabling businesses to engage customers through personalized experiences via a remote-first work model.

What you will do

• Act as the primary SME for the Impartner PRM platform, defining partner portal workflows, deal registration policies, and lead distribution procedures.
• Serve as the strategic liaison between Partner teams and technical squads to document detailed business requirements.
• Analyze and document "as-is" and "to-be" process flows to identify friction points and automation opportunities.
• Manage sync logic and data flows between Salesforce and Impartner to ensure ecosystem compatibility.
• Collaborate with solution architects to design scalable integrations with Salesforce, ERP, and marketing automation technologies.
• Own the quarterly PRM roadmap and track critical metrics to increase channel efficiency and partner adoption.

Requirements

• 8+ years of hands-on experience configuring and managing the Impartner PRM platform.
• 5+ years of experience with Salesforce.com (CRM) and deep understanding of standard objects.
• 6-8 years of product ownership or business analysis experience in an Agile environment.
• Proven ability to document complex workflows and perform clear gap analyses.
• Strong cross-functional leadership and stakeholder management skills.
• Must be based in Ontario, British Columbia, or Alberta, Canada.

Nice to have

• Impartner Certified Administrator or Salesforce Certified Administrator certifications.
• Experience with Scaled Agile / SAFe framework.
• Experience consolidating partner portals or CRM systems during M&A integrations.
• Familiarity with Cloud Coach, Jira, Confluence, and Airtable.

Culture & Benefits

• Remote-first work culture with a strong focus on global inclusion and connection.
• Competitive compensation including a target bonus of 15% and equity grants.
• Comprehensive health benefits and a retirement savings program.
• Generous time off, including parental and wellness leave.
• Support for community volunteering and donation efforts.