Client Experience Champion (HCM)

TL;DR

Client Experience Champion (HCM): Driving adoption of value-added HCM solutions and optimizing the client journey through education and product training with an accent on iSolved software and strategic offerings. Focus on creating client enablement strategies, delivering internal and external training, and improving customer lifetime value.

Location: Remote (Must be eligible to work in the United States without visa or residency sponsorship)

Salary: $65k–$75k

Company

hirify.global is a people-first organization focused on helping individuals do their best work and live their best lives through comprehensive service offerings.

What you will do

• Drive adoption of value-added solutions including Share & Perform, Analytics Dashboards, and Learn & Grow LMS.
• Create and execute client enablement strategies to improve retention, engagement, and overall business outcomes.
• Serve as the internal training leader and subject matter expert for MP products and emerging technologies.
• Design, develop, and deliver training programs for Service, Implementation, and External clients.
• Support CSMs during client calls to review technology and ensure product utilization.
• Partner with the leadership team to identify client trends and develop retention strategies.

Requirements

• Must be eligible to work in the United States without the need for work visa or residency sponsorship.
• 3+ years of experience with iSolved software (required).
• Professional experience in Payroll, HCM, HR Technology, Benefits Administration, or Workforce Management.
• Bachelor’s degree or a combination of equivalent education and training experience.
• Exceptional presentation and communication skills, with the ability to pivot during live training.
• Strong time management skills and the ability to prioritize multiple tasks effectively.

Nice to have

• Experience working within a SaaS environment.

Culture & Benefits

• People-first culture that celebrates diversity, equity, and inclusion.
• Comprehensive health, wellbeing, and retirement financial benefits.
• Paid time off and robust learning and development programs.
• Reimbursement for job-related expenses per company policy.
• Flexible remote work environment.