Customer Service Agent (Project Business)

TL;DR

Customer Service Agent (Project Business): Managing project pricing requests and tracking opportunities across residential and non-residential channels with an accent on data accuracy and CRM maintenance. Focus on proactive communication with architects, contractors, and merchants to drive sales conversion and increase share of wallet.

Location: Armitage, UK (Onsite)

Company

hirify.global is a leading global manufacturer in the ceramics and lifestyle sector, operating since 1748 with a diverse portfolio of bath, wellness, and dining products.

What you will do

• Qualify project details and process pricing requests for residential and non-residential channels.
• Maintain accurate project intelligence and data within the Salesforce system.
• Conduct proactive outbound calls to architects, designers, contractors, and merchants.
• Coordinate pricing decisions and communicate effectively with internal sales and bid teams.
• Nurture customer relationships from the pre-tender stage through to final order placement.
• Identify and pursue opportunities to increase market share and support the external sales team.

Requirements

• Strong customer focus with excellent verbal and written communication skills.
• Proven ability to maintain high levels of data accuracy and attention to detail.
• Understanding of the construction/ceramics market and customer supply chain processes.
• Proficiency in Microsoft Office and willingness to learn new software systems.
• Ability to work effectively under pressure and meet strict deadlines.
• Must be based in or able to work onsite in Armitage.

Culture & Benefits

• Opportunity to work with a globally recognized brand in the ceramics and lifestyle industry.
• Collaborative team environment working alongside external sales and bid departments.
• Exposure to a fast-paced, professional business environment.
• Focus on professional development and learning new sales and CRM systems.