Customer Service Representative (Logistics)

TL;DR

Customer Service Representative (Logistics): Managing customer accounts and order processing for a global chemical distributor with an accent on relationship building and accurate order management. Focus on resolving customer issues efficiently and utilizing CRM tools to maintain loyalty.

Location: Widnes, GB

Company

hirify.global is a leading global distributor of chemicals and ingredients essential for safety, health, and wellbeing.

What you will do

• Build and maintain relationships with a dedicated customer base to grow accounts.
• Act as the primary point of contact via telephone, email, and CRM tools.
• Process orders accurately within a complex and busy industry.
• Prioritize tasks and communicate order progression clearly to customers.
• Investigate root causes of customer problems and ensure efficient resolution.

Requirements

• Proficiency with PC and Microsoft Office.
• Experience with Customer Relationship Management (CRM) software, ideally SAP.
• Strong organizational skills and resilience.
• Ability to handle high-pressure environments and complex order processing.

Culture & Benefits

• Market aligned pay and incentives.
• Total Rewards package supporting physical, emotional, and financial wellbeing.
• Inclusive culture with dedicated Employee Resource Networks.
• Support for personal growth and career advancement within a global organization.
• Commitment to sustainable solutions and community safety.