Process Management Assistant

Location: Belgrade, Serbia

Company

hirify.global provides technology and operational solutions that expand financial access, improve branch efficiency, and increase self-service availability for financial institutions and retailers.

What you will do

• Coordinate process improvement, automation, and continuous improvement initiatives.
• Organize meetings, workshops, stakeholder communications, and cross-functional activities.
• Document, map, analyze, and optimize business processes with stakeholders and subject matter experts.
• Track project milestones, action items, risks, deliverables, and initiative status.
• Collect and analyze operational data and prepare reports, presentations, and executive updates.
• Manage administrative activities and use Jira and Microsoft 365 to maintain project visibility and documentation.

Requirements

• Bachelor’s degree in Business Administration, Management, Engineering, Information Systems, or a related field.
• At least 2 years of experience in process management, project coordination, business operations, administrative support, or a related role.
• Experience with process documentation, process mapping, and workflow analysis.
• Proficiency in Microsoft Office 365, including Excel, PowerPoint, Word, and Teams.
• Experience with Jira or similar project management and collaboration tools.
• Strong communication, organization, stakeholder management, prioritization, and deadline management skills.

Nice to have

• Master’s degree in business administration, project management, operations management, or a related field.
• Lean, Six Sigma, BPM, project management, or Agile certifications.
• Experience with Adonis or similar process modeling tools.
• Experience supporting digital transformation, automation, or process improvement initiatives.
• Advanced reporting, data analysis, presentation, or multinational cross-functional experience.

Culture & Benefits

• Private health insurance and life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program and partner discounts.
• Opportunities for internal career development and advancement.