IT Support Engineer (SaaS)

TL;DR

IT Support Engineer (SaaS): Providing second-line IT support and managing the employee technology lifecycle for a global workforce with an accent on device provisioning and corporate SaaS administration. Focus on maintaining office infrastructure in Wroclaw, administering identity and access tools, and automating IT onboarding processes.

Location: On-site in Wroclaw, Poland

Company

hirify.global is a global SaaS company specializing in no-code workflow automation, electronic signatures, and document management.

What you will do

• Provide second-line IT support via helpdesk, chat, and in person.
• Configure and manage employee laptops across macOS, Windows, and Ubuntu.
• Maintain Wroclaw office technology, including meeting rooms and network peripherals.
• Perform IT onboarding for new hires in Polish and English.
• Administer user accounts and SSO applications in Google Workspace and Okta.
• Manage hardware inventory using Hexnode MDM and asset-tracking systems.

Requirements

• 1-2 years of experience in IT support or system administration.
• Proficiency in provisioning and supporting macOS and Windows (Linux/Ubuntu is a plus).
• Experience with Google Workspace administration and identity tools like Okta.
• Familiarity with MDM solutions (Hexnode, Jamf, Intune) and asset management.
• Basic knowledge of networking (DHCP, DNS, VPN, Wi-Fi).
• English: B2+ level required; Fluent Russian or Ukrainian required.

Nice to have

• Knowledge of UniFi networking.
• Proficiency in Polish for on-site support.
• Degree in IT or Computer Science.

Culture & Benefits

• Competitive compensation and stock options.
• Comprehensive health coverage and wellness programs.
• Investment in professional growth through courses and conferences.
• Family-friendly culture with flexibility for parents and a pet-friendly approach.
• Quarterly company-wide Mental Health Days for recharging.