Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing and growing relationships across the education portfolio including universities and schools with an accent on account activation and customer success. Focus on designing digital onboarding journeys, running strategic EBRs, and ensuring high gross revenue retention.

Location: Fully remote (minimum 4 hours overlap with UK timezone, 8am–6pm)

Compensation: Competitive salary + quarterly performance bonus

Company

hirify.global makes learning cybersecurity accessible, practical, and engaging for millions of learners worldwide through its educational platform.

What you will do

• Manage a portfolio of approximately 150 EDU accounts, overseeing the customer relationship, activation, and success.
• Lead strategic conversations and run Executive Business Reviews (EBRs) for high-value accounts to drive commercial outcomes.
• Contribute to the design of digital onboarding journeys, lifecycle signals, and health scoring for the self-serve EDU motion.
• Partner with Account Managers to identify renewal risks and surface expansion opportunities early.
• Provide rapid, empathetic support to instructors and coordinators via email and Slack.
• Maintain accurate CRM records in HubSpot to track account health and adoption.

Requirements

• Experience managing a customer portfolio with a proven track record in renewal and retention outcomes.
• Strong data literacy, utilizing health scores and usage signals to guide decision-making.
• Excellent written communication skills for asynchronous engagement.
• High level of organization and a reliable system for tracking a large book of business.
• Ability to provide at least 4 hours of overlap with the UK timezone (8am–6pm).
• No sponsorship provided.

Nice to have

• Experience in EdTech, L&D, or working with universities and schools.
• Familiarity with cybersecurity or technical training platforms.
• Experience with CS platforms such as HubSpot, Hex, or ChurnZero.

Culture & Benefits

• Fully remote work environment with flexible hours.
• £2,500 annual training budget for professional development.
• Annual all-company retreat and virtual team lunches.
• Health insurance (location dependent) and 401k/Pension plan.
• Enhanced parental leave and free hirify.global subscriptions for friends and family.

Hiring process

• Initial application with CV and motivation note.
• 30-minute introductory call.
• Take-home task based on a realistic EDU customer scenario.
• Panel discussion and final chat with leadership.