Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing a portfolio of accounts to drive customer satisfaction, retention, and expansion with an accent on building trusted advisor relationships. Focus on proactively assessing account health, leading strategic business reviews, and influencing product roadmaps based on customer feedback.

Location: Remote

Company

hirify.global is a fast-growing scale-up revolutionizing e-learning with an award-winning authoring tool.

What you will do

• Manage a portfolio of accounts to ensure high levels of satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders as a trusted advisor.
• Assess account health scores and proactively implement improvement actions.
• Identify potential risks and lead mitigation plans in collaboration with stakeholders.
• Conduct regular check-ins and Quarterly Business Reviews (QBRs).
• Develop strategic success plans to support retention and identify expansion opportunities.

Requirements

• Bachelor's degree or higher.
• 2–3 years of experience in Customer Success or key account management.
• Excellent written and spoken English.
• Commercial mindset with strong negotiation skills.
• Customer-oriented approach with the ability to identify underlying needs.

Nice to have

• Passion for HR tech and familiarity with industry trends.