Support Specialist

TL;DR

Support Specialist (SaaS): Providing exceptional technical support and service to customers and partners with an accent on product adoption and issue resolution. Focus on managing support tickets, teaching customers how to maximize product value, and driving renewals through high customer satisfaction.

Location: Remote (Must be eligible to work in South Africa)

Company

hirify.global provides digital solutions to help businesses replace paper forms and automate workflows across various industries.

What you will do

• Resolve Zendesk support tickets and manage phone-based customer inquiries efficiently.
• Educate customers on utilizing SiteDocs, hirify.global, and Device Magic to achieve business outcomes.
• Collaborate with the CE Team to provide timely delivery of technical solutions tailored to customer needs.
• Build forms for customers and ensure all delivery deadlines are strictly met.
• Identify and execute opportunities for upsells, professional services, and tier increases.
• Document product feedback in Trello and track all client interactions in the CRM.

Requirements

• Proven experience in customer support or a related professional field.
• Excellent verbal, written, and listening communication skills.
• Strong problem-solving aptitude and ability to learn new software quickly.
• Must be eligible to work in South Africa; no visa sponsorship is provided.

Nice to have

• Experience using iPads, tablets, smartphones, and device applications.

Culture & Benefits

• Remote working flexibility.
• Comprehensive medical plan and EAP Program.
• Generous leave package including 15 days vacation and 12 days sick leave.
• Culture centered on empathy, innovation, authenticity, and being a team player.
• Flat organizational structure that encourages ownership and accountability.