Patient Support Associate (Healthcare)

TL;DR

Patient Support Associate (Healthcare): Managing patient relationships and coordinating care plans with an accent on hospitality and administrative precision. Focus on optimizing operational workflows and ensuring seamless patient navigation through medical services.

Location: Onsite in Starbase, TX

Salary: Starting hourly rate of $22

Company

A team-based medical practice focusing on high-touch, data-driven, longitudinal care to improve healthcare quality and affordability.

What you will do

• Engage with patients to understand their unique needs and provide exceptional hospitality and service.
• Coordinate seamless interactions between patients, clinical teams, and administrative functions.
• Handle administrative tasks, including processing insurance authorizations and collecting medical records.
• Collaborate with team members to brainstorm and implement innovative solutions to enhance patient experiences.
• Identify operational gaps and initiate changes to drive operational excellence.

Requirements

• Genuine interest in helping patients navigate their health journeys.
• Ability to thrive in a less structured environment and handle high-volume support.
• Excellent communication skills for effective interactions with patients and team members.
• Must be able to work onsite at the clinic in Starbase, TX.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision insurance.
• 401K with employer match, plus HSA and FSA options.
• Up to 12 weeks of paid parental leave and paid time off.
• Company-paid STD/LTD, AD&D, and life insurance.