Sr. Customer Success Manager (IAM/IGA)

TL;DR

Sr. Customer Success Manager (IAM/IGA): Managing customer loyalty and adoption of an AI-powered identity platform with an accent on value-based outcomes and subscription renewal. Focus on bridging the gap between complex technical software environments and business needs to drive retention and expansion.

Location: Remote (Must currently reside in Canada)

Company

hirify.global is a high-growth PaaS company providing an AI-powered identity platform to safeguard digital assets and reduce compliance costs for Fortune 500 companies.

What you will do

• Serve as the primary point of contact for customers after implementation.
• Manage the subscription renewal pipeline and proactively eliminate barriers to adoption.
• Collaborate with the Sales team to ensure a customer-focused sales and launch engagement process.
• Develop deep relationships with key personnel to identify up-sell and cross-sell opportunities.
• Coordinate cross-functional teams to solve problems and advance customer adoption.
• Collect customer feedback to drive continuous product and process improvement.

Requirements

• Must currently reside in Canada.
• Experience in customer success or account management for complex SaaS implementations.
• Knowledge of Identity and Access Management (IAM) and IGA preferred.
• Background in cybersecurity and/or compliance.
• Strong knowledge of cloud, hybrid, and on-premise IT architectures.
• Availability to travel to customer sites up to 50% of the time.

Culture & Benefits

• Comprehensive health coverage including Medical, Dental, and Vision insurance.
• Financial benefits including 401K and discretionary bonus plans.
• Work-life balance with Unlimited PTO and sick time.
• Positive environment with employee recognition programs and team socials.
• Daily catered lunches and holiday parties.