Account Manager, Commercial (SaaS)

TL;DR

Account Manager, Commercial (SaaS): Managing a portfolio of commercial accounts to expand relationships and maximize value across hirify.global's AI-powered IT and cybersecurity solutions with an accent on revenue growth and customer retention. Focus on executing strategic account plans, identifying upsell/cross-sell opportunities, and collaborating with cross-functional teams to ensure long-term customer success.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Manage a portfolio of commercial accounts to expand relationships and maximize value across hirify.global's solutions.
• Build trusted relationships with key stakeholders to align solutions with their evolving business needs.
• Develop and execute strategic account plans, including regular outreach and business reviews to drive retention.
• Identify and execute upsell, cross-sell, and expansion opportunities to achieve revenue objectives.
• Monitor customer adoption and engagement in partnership with internal teams.
• Maintain an accurate sales pipeline, forecasts, and account activity using Salesforce.

Requirements

• 2-5+ years of experience in account management, new client acquisition, or a relationship-focused sales role.
• Proven ability to build strong customer relationships and drive commercial outcomes.
• Strong communication, organizational, and problem-solving skills.
• Motivated, resilient, and coachable mindset with a passion for continuous growth.

Nice to have

• Experience selling or managing B2B SaaS or technology solutions.
• Experience supporting customers across SMB, Mid-Market, Enterprise, SLED, or Channel segments.
• Consistent track record of meeting or exceeding sales targets.
• Experience using Salesforce or similar CRM platforms.

Culture & Benefits

• High-growth, high-performance organization valuing innovation and accountability.
• Culture focused on results and delivering exceptional outcomes.
• Opportunity to make a meaningful impact from day one.
• Commitment to equal employment opportunity for all employees.