Business Support Specialist

TL;DR

Business Support Specialist (Administration): Coordination and administration of contractual requirements with service providers to ensure performance and compliance with an accent on report analysis and process improvement. Focus on optimizing organizational systems, managing stakeholder relationships, and enhancing program productivity.

Location: Must be based in Toronto, ON, Canada. Expectation to be in office 5 days/week for the first three months, then transitioning to a hybrid structure (3 days in office, 2 days remote).

Salary: $55,000 – $60,000 per year

Company

Partnering with governments and local agencies across Canada to create sustainable employment opportunities since 1994.

What you will do

• Provide administrative support for the Contract Management team and coordinate logistics for in-person and virtual events.
• Draft professional communications to external partners in both official languages.
• Prepare and analyze reports to monitor performance and contractual compliance.
• Improve organizational systems and document storage infrastructure to maximize efficiency.
• Maintain the key partner contacts database and manage professional relationships.
• Liaise with key collaborators on behalf of the organization.

Requirements

• 3+ years of experience in office management or administration.
• Based in Toronto with the ability to travel across Peel, York, Toronto, and Ottawa regions as required.
• Strong digital literacy, specifically advanced Microsoft Excel skills.
• Ability to handle high-pressure situations and work independently with minimal supervision.
• Proficiency in English and French for drafting communications.
• Experience in a service-related industry (Employment Services is an asset).

Culture & Benefits

• Comprehensive and flexible health and dental benefits.
• RRSP Matching program of 2.5% base earnings.
• Generous time off policy to encourage work/life balance.
• Ongoing learning and development opportunities.
• Diverse and inclusive workplace focusing on equity and belonging.