Client Success Specialist (Fintech)

TL;DR

Client Success Specialist (Fintech): Delivering high-quality, multi-channel support to global trading clients with an accent on resolving complex issues and ensuring client retention. Focus on providing expert guidance, conducting trade investigations, and collaborating with internal teams to improve service quality and product roadmaps.

Location: Must have appropriate rights and documentation for employment in the Philippines

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and financial spread betting services.

What you will do

• Deliver high-quality, multi-channel support to clients via ticketing and live chat.
• Tailor support for standard and premium traders and partners.
• Conduct layer-1 trade investigations and validations with high accuracy.
• Identify and report recurring trends to internal teams to influence product improvements.
• Handle escalations professionally while ensuring clear communication and documentation.
• Collaborate with cross-functional teams to resolve client issues and support market expansion.

Requirements

• Must have legal right to work in the Philippines
• 1–2+ years of customer support experience in financial services, trading, banking, or technical support.
• Proficiency in Spanish and/or French (written and spoken)
• Strong English communication skills
• Experience with ticketing and live chat support channels.
• Flexibility to work night shifts and weekends is essential

Culture & Benefits

• Competitive compensation package.
• Professional training, certifications, and soft skills development.
• Health and life insurance for employees and 2 dependents.
• 20 days of annual leave (increasing to 25 days) plus paid sick leave.
• Team-building experiences and corporate events.

Hiring process

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Team Interview (1 hour)
• Client Success Manager Interview (30 minutes)