Thai-Speaking Customer Service Representative (IT)

TL;DR

Customer Service Representative (IT): Providing technical support and problem-solving for customers via chat, email, and MS Teams with an accent on concierge-level care and technical troubleshooting. Focus on resolving customer issues, collaborating with back-office teams for escalations, and mastering IT platforms.

Location: Makati, Philippines (Hybrid/Flex Office)

Company

hirify.global runs and reimagines mission-critical technology systems that drive advantage for the world’s leading businesses.

What you will do

• Act as the primary point of contact for customers, helping them solve technical problems daily.
• Provide interactive solutions through chat, email, and MS Teams.
• Collaborate with back-office teams to manage and resolve escalations.
• Develop expertise in Microsoft 365, specifically Excel, and other corporate platforms.
• Work alongside senior mentors to grow technical knowledge and career experience.

Requirements

• Fluency in Thai language
• Knowledge of Windows, Mac, or Linux operating systems.
• Basic understanding of support help desk and customer service principles.
• Strong troubleshooting and problem-solving skills.
• Active listening skills and flexibility to adapt approach to customer needs.

Culture & Benefits

• Hybrid-friendly work culture that supports employee well-being.
• Comprehensive "Be Well" programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications from Microsoft, Google, and Amazon.
• Inclusive environment focusing on belonging, empathy, and shared success.
• Personalized development goals and continuous feedback loops.