Customer Service Representative (Web Hosting)

TL;DR

Customer Service Representative (Web Hosting): Providing technical and administrative support for hirify.global and Zoner customers with an accent on DNS troubleshooting, domain management, and web hosting services. Focus on resolving complex support tickets, managing server migrations, and serving as a subject-matter expert for WordPress and Website Builders.

Location: Cebu City, Philippines

Company

hirify.global is a leading web hosting and domain registration company dedicated to empowering individuals and businesses online since 2002.

What you will do

• Manage and respond to email support queues, performing technical troubleshooting for DNS, CMS, and third-party tools.
• Process domain registrations, ownership updates, and handle billing or subscription change requests.
• Execute Zoner orders, configure server settings, and assist with website migrations across different servers and platforms.
• Act as a Process SuperUser, providing guidance to colleagues on admin procedures and approving discounts or payment extensions.
• Serve as a Product SuperUser for WordPress or Website Builder, resolving complex escalations and providing product feedback.

Requirements

• High School Diploma, general education degree, or equivalent.
• Knowledge of Web Hosting and technical skills in troubleshooting websites and hosting services.
• Basic familiarity with DNS, PHP, SSH, FTP/sFTP, WP-CLI, and MySQL databases.
• Strong communication, interpersonal, and multitasking skills.
• Customer service-oriented mindset with great attention to detail.

Culture & Benefits

• Inclusive workplace welcoming diversity regardless of gender, background, age, or beliefs.
• Focus on mutual respect, personal appreciation, and a collaborative environment.
• Support for personal and professional growth within the company.
• Full-time employment status.