Customer Success Manager (Procurement)

TL;DR

Customer Success Manager (Procurement): Managing B2B SaaS customer relationships in the public sector with an accent on driving product adoption, ensuring desired outcomes, and maximizing value. Focus on building strong stakeholder relationships, analyzing usage data to mitigate churn, and collaborating cross-functionally to deliver exceptional service.

Location: Must be based in or able to commute to Oakville, Ontario (Hybrid: 3 days/week in-office)

Compensation: $66,000 - $82,500

Company

hirify.global is a leading provider of cloud-based software for public sector organizations, streamlining procurement, budgeting, and administration for over 3,400 clients across North America.

What you will do

• Develop deep expertise in the procurement SaaS product and its public sector use cases.
• Lead regular customer meetings and communicate effectively with executives, project managers, and end users.
• Design and execute success plans to help customers achieve their organizational goals.
• Monitor customer health indicators, identify risks, and facilitate churn mitigation strategies.
• Analyze usage patterns to identify opportunities for upselling and cross-selling.
• Collaborate with sales, marketing, and product teams to ensure high-quality service delivery.

Requirements

• Bachelor's degree in business, communications, computer science, or a related field.
• 3+ years of experience in customer success, implementation, or customer support.
• Proven track record of developing and executing customer experience strategies.
• Experience in project management with the ability to handle multiple projects simultaneously.
• Proficiency in Salesforce and Microsoft Office.
• Must be able to work on-site in Oakville, ON 3 days per week.

Culture & Benefits

• Competitive salary with a standard 40-hour work week.
• Flexible workday arrangements tailored to role requirements.
• Comprehensive health and dental benefits package.
• Wellness days provided twice a year.
• Active community engagement and culture committees.
• Dynamic environment with opportunities for professional growth and AI-integrated workflows.