Case Manager (Client Services)

TL;DR

Case Manager (Client Services): Assisting individuals in navigating complex systems to obtain essential services such as Medicaid, housing, and food programs with an accent on client intake, resource coordination, and documentation. Focus on building community partnerships and ensuring clients successfully access necessary support.

Location: Buffalo, NY (Onsite)

Salary: $20–$23 per hour

Company

A mission-driven organization dedicated to improving access to care and social services for the community.

What you will do

• Conduct client intake and assess social and healthcare-related needs.
• Assist clients with applications for government programs like Medicaid, SNAP, and housing assistance.
• Connect clients with appropriate community resources and service providers.
• Track referrals and follow up to ensure services are received.
• Maintain accurate documentation and case notes in internal systems.
• Coordinate services through communication with government agencies and healthcare providers.

Requirements

• High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to work with diverse populations and individuals in need.
• Strong organizational and time-management skills.
• Basic computer skills and experience with data entry or case management systems.

Nice to have

• Bilingual proficiency in Spanish or other languages.
• Experience in healthcare, social services, community outreach, or customer service.
• Familiarity with government assistance programs such as Medicaid or SNAP.

Culture & Benefits

• Performance bonus opportunities.
• Career growth opportunities within a growing organization.
• Supportive team environment focused on community impact.