Customer Operations Specialist (Cybersecurity)

TL;DR

Customer Operations Specialist (Cybersecurity): Providing technical and operational support for enterprise customers to build cyber resilience with an accent on platform monitoring, technical triage, and account enablement. Focus on managing high-volume support queues, executing complex SSO/SCIM integrations, and translating usage data into ROI insights for Value Engineers.

Location: Remote (Must be based in the UK)

Company

hirify.global is a leading cyber resilience solution provider serving over 30% of the Fortune 100.

What you will do

• Manage technical and operational health for a portfolio of approximately 200 enterprise accounts.
• Triage and resolve tier-1 and tier-2 tickets across the entire product suite for both enterprise and standard queues.
• Lead technical set-up and troubleshooting for SSO and SCIM integrations with customer IT teams.
• Execute bulk user provisioning, data mapping, and complex event preparations.
• Develop custom reports and analytics using BI tools like Looker to track ROI and adoption.
• Collaborate with product and engineering teams to resolve bugs and improve product functionality.

Requirements

• Proven experience in customer-facing roles and managing relationships with external stakeholders.
• Experience managing high-volume support or operations queues with strong prioritization skills.
• Strong technical triage skills and the ability to apply a structured troubleshooting framework.
• Practical exposure to SSO, SCIM, identity providers, or provisioning flows.
• Proven success handling complex enterprise onboarding and administration workflows.
• Ability to build operational reports and translate usage data into actionable insights.

Culture & Benefits

• Flexible and remote working with 25-30 days of annual leave based on tenure.
• Comprehensive healthcare including a private healthcare plan and critical illness cover.
• Dedicated professional development fund and a "Learn Anything" fund for personal growth.
• 7% matched pension and enhanced parental leave.
• Vibrant team culture with regular social events and access to a Bristol-based hub.