Renewal & Collections Specialist

TL;DR

Renewal & Collections Specialist (B2B SaaS): Own an assigned portfolio of past-due accounts and manage renewals to protect subscription revenue with an accent on collections outreach, billing dispute resolution, and churn-risk analysis. Focus on driving SLA-driven recovery and renewal save outcomes while partnering across Finance and Customer Success to handle at-risk contracts consistently.

Company

hirify.global provides an IT operations platform that unifies endpoint management, patching, backup, and remote access.

What you will do

• Manage an assigned portfolio of past-due accounts, proactively driving outreach and payment recovery to reduce aging balances.
• Maintain accurate account records and activity logs in Salesforce to track portfolio status and progress.
• Partner with Finance to resolve billing disputes and invoice discrepancies quickly and accurately.
• Manage renewal outcomes by identifying at-risk contracts early and building plans to protect revenue.
• Lead customer conversations about payment or contract concerns while balancing collections urgency with customer experience.
• Track and report portfolio performance against KPIs (recovery rate, time to contact, renewal save rate) and improve collections/renewals efficiency.

Requirements

• 1–3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in a B2B SaaS environment.
• Ability to own a full account portfolio with minimal day-to-day oversight.
• Strong consultative communication skills for difficult payment conversations while preserving the customer relationship.
• Analytical mindset to identify risk and prioritize against SLA-driven targets.
• Location: Hybrid remote in Tampa, FL or Austin, TX; in the office 3 days per week.
• Experience with Salesforce preferred.

Culture & Benefits

• Hybrid remote work with full-time employment.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited PTO for work-life balance.
• Opportunity for growth and advancement.

Hiring process

• Application review and consideration for employment.
• Interview steps and evaluations as part of the hiring process (details not specified).

Location: Hybrid remote in Tampa, Florida or Austin, Texas (office 3 days per week)