Transformation Specialist (Azure DevOps)

TL;DR

Transformation Specialist (Azure DevOps): Ensuring software releases transition successfully from deployment to stable production with an accent on production monitoring and technical troubleshooting. Focus on analyzing production logs, identifying root causes of incidents, and collaborating with engineering teams to improve product quality.

Location: Must be based in San Salvador, El Salvador

Company

AI-native organization specializing in designing and scaling AI-powered business solutions to transform company operations and growth.

What you will do

• Monitor software releases throughout the warranty window and post-release stabilization period.
• Analyze production logs, support tickets, and usage metrics to identify technical issues and adoption risks.
• Validate that released features perform as expected in production environments compared to expected functionality.
• Document technical findings and provide actionable recommendations to improve future releases.
• Collaborate with Development and QA teams to investigate and resolve production issues.
• Track the effectiveness of corrective actions by monitoring incident and ticket reduction over time.

Requirements

• 2-4 years of experience in Application Support, Production Support, QA, or L2/L3 Technical Support.
• Experience with Azure DevOps, ticketing systems, and monitoring/logging tools.
• Strong analytical and root-cause analysis skills for interpreting application behavior and production metrics.
• Ability to work independently and prioritize critical issues under pressure.
• English: Advanced proficiency (B2+) required.
• Location: Must be based in San Salvador, El Salvador.

Culture & Benefits

• High-performance culture grounded in empowering excellence, collaborative teamwork, and consistent transparency.
• Environment that encourages fast learning, ownership, and professional growth.
• Opportunity to work within an AI-native organization leading transformation at scale.
• Collaborative and respectful team culture with a focus on efficient communication.