Gaming Support Agent (Racing Simulator)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Gaming Support Agent (Racing Simulator): Handling customer support for Assetto Corsa, assisting players with account, technical, and gameplay issues with an accent on troubleshooting racing simulator hardware and software. Focus on resolving complex peripheral configurations, force feedback settings, and ensuring high-quality player experiences.
Location: Remote from Albania, Algeria, Kazakhstan, Kosovo, Nigeria, South Africa, Tunisia, or Uzbekistan
Company
A remote-first CX company representing some of the biggest names in gaming and tech to enhance player experiences worldwide.
What you will do
- Resolve account, technical, and purchase-related queries for Assetto Corsa players.
- Assist users with gameplay issues and technical troubleshooting.
- Collaborate directly with the client game studio and their internal team.
- Complete assisted training modules to grow professional skills and product knowledge.
- Maintain up-to-date knowledge of the client's newest projects, updates, and branding.
Requirements
- English: Advanced level (minimum C1) required.
- Location: Must be based in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, South Africa, Tunisia, or Uzbekistan.
- In-depth gaming knowledge and specific understanding of racing simulator rigs, peripherals, and force feedback settings.
- Modern gaming PC/laptop with Windows 11, minimum 8 GB RAM, and specific CPU/GPU performance marks.
- Internet speed of at least 15 Mb/s (download/upload) with latency under 120 ms.
- Dedicated quiet workspace located within your residence.
Nice to have
- Experience and knowledge of SimHub software.
- Previous experience in a customer service environment.
Culture & Benefits
- 100% remote work flexibility with no commute.
- Inclusive and diverse culture with teammates from over 80 countries.
- Access to a comprehensive library of online training courses and digital tools.
- Various career development initiatives throughout the year.
- Participation in employee-led communities like Gamers and Connect.
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