TL;DR

Customer Support Representative (SaaS): Providing personalized and trusted support to restaurant teams using %hirify_global% via chat, email, and phone with an accent on customer satisfaction, troubleshooting, and product education. Focus on solving customer issues, creating training materials, and collaborating with internal teams to enhance customer experience.

Location: Remote (Vancouver, Canada)

Company

%hirify_global% is a scheduling and payroll platform designed to help restaurant teams thrive by simplifying team management and improving performance for over 55,000 restaurants.

What you will do

Act as the first point of contact for customers via chat, email, and phone to troubleshoot and resolve issues
Educate customers on product usage and develop training materials and videos
Identify customer needs and propose creative solutions to enhance their business
Track and report software bugs and common issues to relevant teams
Collaborate actively with the Support team in meetings and discussions

Requirements

Location: Remote work based in or near Vancouver, Canada
1-2 years experience in technical customer support or similar role
Strong written and verbal communication skills
Experience with web and mobile apps troubleshooting
Ability to learn quickly and adapt to new product features
Customer-oriented mindset with problem-solving skills

Nice to have

Experience in SaaS support
Experience with US Payroll software
Experience in the restaurant industry
Fluency in Spanish or French

Culture & Benefits

Opportunities for learning and growth in a fast-evolving product
Supportive and inclusive work environment with hybrid work options
Health and wellness benefits including health, dental, and parental leave
Flexible vacation policy and remote work flexibility
Professional growth support with coaching and development planning
Modern work tools and home office setup provided