Analyst Customer Success, Measurement US (Adtech)

TL;DR

Analyst Customer Success, Measurement US (Adtech): Managing digital media measurement and advertising effectiveness for customers using the Lucid Measurement platform with an accent on analytical problem-solving and strategic consulting. Focus on analyzing study performance, translating technical concepts into actionable recommendations, and driving product adoption.

Location: Remote (Must be based on the US Central or East Coast)

Salary: $48,000 – $60,000 (including commission)

Company

hirify.global is a pioneer in research technology (ResTech) providing a programmatic marketplace to help customers build business strategies and measure digital advertising impact.

What you will do

• Provide consultative guidance on measurement strategy, brand lift methodology, and product capabilities.
• Build and maintain strong customer relationships through proactive communication and regular business reviews.
• Analyze study performance and customer data to identify trends and provide actionable recommendations.
• Train and educate customers on Measurement products to drive adoption and long-term success.
• Collaborate with Sales, Product, Support, and Operations teams to improve the overall customer experience.
• Monitor customer health and growth metrics using Excel, Databricks, and Salesforce.

Requirements

• BA/BS degree.
• 1–3 years of experience in customer success, account management, market research, or consulting.
• Strong analytical and critical-thinking skills with the ability to interpret complex data.
• Proficiency in Microsoft Excel, including Pivot Tables and VLOOKUPs.
• Must be based on the Central or East Coast of the USA.
• Excellent communication skills for leading consultative conversations and presentations.

Nice to have

• Knowledge of the digital media ecosystem and advertising technology (Adtech).
• Experience with Salesforce, Qualtrics, SurveyMonkey, or Alchemer.
• Working knowledge of statistical concepts and research methodology.
• Experience supporting enterprise customers or strategic client relationships.

Culture & Benefits

• Medical, Dental, and Vision insurance options.
• 401K with company matching.
• PTO and unlimited sick days.
• Remote work flexibility.
• Paid maternity and paternity leave.