Business Onboarding Specialist (EV)

Location: London, United Kingdom; hybrid workplace

Company

Octopus Electroverse is building a large-scale virtual EV charging platform across web, mobile, in-car, and automotive operating systems.

What you will do

• Manage the end-to-end onboarding journey for new business customers joining the Octopus Fleet platform.
• Provide first-line customer support and respond to operational queries from business clients.
• Complete administrative vetting and Know Your Business (KYB) compliance checks.
• Maintain accurate client records and onboarding progress in CRM systems.
• Assist with basic status reporting and share customer feedback with product and technology teams.

Requirements

• Strong customer focus and enthusiasm for sustainability and EV adoption.
• Excellent written and verbal communication skills.
• Strong organisational ability to manage multiple administrative tasks and customer priorities.
• Meticulous attention to detail, especially when completing compliance checks.
• Adaptability, resourcefulness, and a proactive approach to problem-solving.

Nice to have

• Prior experience in customer service, administration, or operations support.

Culture & Benefits

• Autonomous environment focused on learning, quick decision-making, and building new products.
• Opportunity to work with product, development, commercial, marketing, and partnerships functions.
• Flexible salary matching based on experience, discussed during the recruitment process.
• Employee benefits and support for interview accommodations.
• Inclusive equal-opportunity workplace focused on fairness and diverse perspectives.