Client Services Manager (Fintech)

Location: Riga, Latvia; hybrid work with 3 days in the office and 2 days from home

Salary: €2,200–2,800 gross/month, depending on experience

Company

hirify.global is an international fintech company providing payment infrastructure for banks, payment service providers, and other financial institutions worldwide.

What you will do

• Act as the first point of contact for B2B client requests via email, chat, and occasional video calls.
• Build day-to-day client relationships and support onboarding, account activation, and go-live activities.
• Coordinate technical requests with IT and Product teams and create and track internal tickets.
• Keep clients informed during service incidents and coordinate communication with internal teams.
• Support operational and payment-related enquiries, collect feedback, and help improve products and services.
• Maintain accurate CRM records and collaborate with Operations, Compliance, Product, Sales, and Technical Support.

Requirements

• 2+ years of experience in B2B customer support, SaaS client services, or customer-facing operations.
• Experience in Financial Services, FinTech, Payments, or Banking is advantageous.
• Excellent written and spoken English.
• Good written and spoken Russian required.
• Strong communication, coordination, multitasking, proactive problem-solving, and attention to detail.

Culture & Benefits

• Hybrid working with 3 days in the Riga office and 2 days remotely.
• Performance bonus and competitive salary based on experience.
• Paid time off and paid parking.
• Training and professional development.
• Friendly, collaborative, and supportive work environment.