Customer Support Specialist

TL;DR

Customer Support Specialist (Global Customer Support): Handling omnichannel customer inquiries across phone, email, and chat with an accent on resolving user issues and processing complaints. Focus on maintaining professional communication in Russian and Kazakh and documenting interactions within the CRM.

Location: Onsite in Almaty, Kazakhstan

Company

Global tech company focused on challenging injustice through fair pricing models in ride-hailing, delivery, and financial services.

What you will do

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and process returns or complaints efficiently.
• Maintain accurate records of all customer interactions in the CRM system.
• Collect and forward user feedback to relevant internal departments.
• Keep customers updated on the status of their inquiries.

Requirements

• Excellent oral and written proficiency in both Russian and Kazakh.
• Ability to maintain a professional and polite dialogue.
• Experience working with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC usage and basic office software.
• Experience with CRM systems and specialized software.

Culture & Benefits

• Professional growth through mentoring, career consulting, and learning programs.
• International experience via the Global Talent Exchange Program.
• Access to co-financed language courses and internal speaking clubs.
• Engagement in company-wide challenges, awards, and sports activities.
• Opportunities for social impact and volunteering projects.

Hiring process

• Talent Acquisition Interview.
• Hiring Manager Interview.
• Offer and onboarding.