Support Associate

TL;DR

Support Associate: Providing high-quality assistance to customers, courier partners, and venues via live chat and phone with an accent on operational efficiency and problem-solving. Focus on maintaining smooth delivery operations and collaborating with cross-functional teams in a fast-paced environment.

Location: Must be based in Astana and able to work directly from the office

Company

hirify.global is a technology company that provides a platform for food and retail delivery, operating in a high-growth, ambitious environment.

What you will do

• Assist customers, courier partners, and venues through live chat and phone channels.
• Ensure delivery operations function smoothly and resolve issues in real-time.
• Collaborate with the support team and other internal departments to improve support functions.
• Work in rotating shifts, including mornings, evenings, and weekends.

Requirements

• Fluent in Kazakh and Russian, with the ability to work in English.
• Must be able to work directly from the office in Astana.
• Ability to work in shifts, including weekends and evenings.
• Strong communication skills and a customer-obsessed mindset.
• Ability to multitask and learn quickly in a fast-paced environment.
• Must be available for full-time onboarding during the first week (13:00–22:00).

Culture & Benefits

• Private medical insurance coverage.
• hirify.global credits cashback benefit.
• Employee assistance program and training opportunities.
• Strengthened paid sick leave.
• Paid taxi service for late-night shifts (10 PM – 6 AM).
• Yearly team budgets and office perks like fruits and drinks.