Product Manager - Client Support (Fintech)

TL;DR

Product Manager - Client Support (Fintech): Designing and delivering a seamless, human-centered support experience across all client touchpoints with an accent on scalability, operational efficiency, and data-driven optimization. Focus on evolving support tooling, automation capabilities, and self-service journeys to reduce friction and improve client satisfaction.

Location: Hybrid (Limassol / Nicosia, Cyprus)

Company

hirify.global is a global provider of trading services and financial instruments in the FX and CFD markets.

What you will do

• Own the vision, strategy, and execution of the end-to-end customer support experience.
• Design scalable, personalized support journeys across multiple channels in collaboration with engineering and design teams.
• Define KPIs, analyze support trends, and run experiments to drive measurable business outcomes.
• Evolve support tooling, ticketing systems, and automation capabilities, including self-service experiences.
• Partner with Compliance, Risk, Payments, and Trading teams to resolve bottlenecks and reduce client friction.
• Manage the full delivery lifecycle, including business functional testing.

Requirements

• BSc/MSc in Mathematics, Statistics, Finance, Business Management, or Computer Science.
• 3+ years of product management experience in customer support, operations, or CX domains.
• Proven track record of improving customer journeys and operational workflows using data.
• Strong analytical mindset and ability to engage in technical discussions to identify system bottlenecks.
• Excellent stakeholder management and communication skills across technical and business teams.
• Must be based in or able to work in Limassol or Nicosia (Hybrid).

Nice to have

• Experience with support platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
• Familiarity with AI-powered support tools, chatbots, and workflow automation.
• Experience in fintech, financial services, or trading platforms (CFDs, Options, Futures).
• Knowledge of the FX market client profile and operational processes.

Culture & Benefits

• Attractive remuneration package with performance-related rewards.
• Private health insurance and corporate pension fund.
• Intellectually stimulating work environment.
• Continuous personal development and international training opportunities.

Hiring process

• Introductory chat with Talent Acquisition.
• Role-specific take-home task.
• Deep-dive interview with the future team.