Strategic Customer Success Manager (Data Management)

TL;DR

Strategic Customer Success Manager (Data Platforms): Driving product adoption and success plans for high-profile enterprise customers with an accent on stakeholder management and cross-functional coordination. Focus on managing critical escalations, mitigating complex risks, and aligning internal engineering and product resources to meet customer business objectives.

Location: Canberra, Australia (Hybrid: Flexible WFH with required on-site presence for enterprise customers)

Company

hirify.global is a leading data partner for large enterprises, empowering organizations to transform complex data into actionable insights through open-source innovation.

What you will do

• Drive product adoption and execute Success Plans for high-profile enterprise clients as a trusted advisor.
• Act as the direct liaison between the customer and internal resources including Engineering, Product Management, and Support.
• Manage stakeholder escalations to ensure business objectives and product adoption are successful.
• Analyze customer activity and data across the organization to identify trends, gaps, or issues.
• Develop reports and dashboards to summarize customer engagement status for internal and external stakeholders.
• Anticipate and mitigate complex risks within the project delivery lifecycle.

Requirements

• Location: Must be based in Canberra, Australia, and have experience working with the Australian Government.
• English: Fluent proficiency is required.
• 5-8+ years of relevant experience in customer success or technical account management.
• Experience with large-scale data platforms and software implementation or upgrade management.
• Strong technical background in security, data management concepts, and networking.
• Familiarity with ITIL concepts and experience with RDBMS (e.g., Oracle, MySQL, Teradata).

Culture & Benefits

• Generous PTO policy and dedicated "Unplugged Days" to support work-life balance.
• Flexible WFH policy.
• Comprehensive mental and physical wellness programs.
• Reimbursement for phone and internet expenses.
• Paid volunteer time and access to employee resource groups.
• Opportunities for continued career development.