Reject Operations Manager (Civil Engineering)

TL;DR

Reject Operations Manager (Civil Engineering): Managing the execution of client reject processes and customer success mechanisms in Israel with an accent on operational task flow management and schedule monitoring. Focus on reducing reject processing time, ensuring quick professional responses, and maintaining project continuity.

Location: Israel

Company

hirify.global is a product company specializing in software solutions for civil engineering and infrastructure projects.

What you will do

• Manage the reject pipeline including receipt, classification, and task prioritization.
• Route tasks to relevant departments and follow up to resolve bottlenecks in real time.
• Monitor schedules to ensure alignment with departmental goals and escalate deviations.
• Verify deliverables before final control and close communication loops between departments.
• Report workloads to department managers for resource allocation decisions.
• Map and classify recurring execution failures and implement preventive procedures.

Requirements

• Location: Must be based in Israel
• Background in project management, execution, or engineering operational coordination is mandatory.
• Experience with Civil3D, ArcGIS Pro, and BIM software is a significant advantage.
• Deep familiarity with customer success in civil engineering fields.
• High assertiveness and strong interpersonal skills.
• Ability to identify process problems and provide immediate solutions under pressure.