Tech Support Specialist

Location: Nigeria (Remote)

What you will do

• Provide real-time technical support to customers, riders, and vendors via multiple communication channels.
• Identify, document, and report bugs to QA and development teams.
• Monitor incidents and escalate unresolved issues using ticketing systems.
• Collaborate with product and engineering teams to validate fixes.
• Maintain internal documentation and educate users on app functionality.
• Participate in product update meetings to stay informed.

Requirements

• 1+ year experience in technical support, customer support, or QA in tech/startup environment
• Strong troubleshooting and problem-solving skills.
• Familiarity with mobile apps (iOS & Android) and tools like Slack, Asana, Postman.
• Basic understanding of REST APIs and network request logging.
• Excellent English communication skills; Hausa or Yoruba is a plus.
• Ability to work independently in a fast-paced environment.

Nice to have

• Experience in food delivery, logistics, or similar platforms.

Culture & Benefits

• Competitive compensation.
• Flexible work schedule.
• Opportunity to grow with a mission-driven tech startup.
• Collaborative team culture with direct access to founders and product team.