Support Services Specialist

TL;DR

Support Services Specialist (Customer Support): Resolving high-volume partner inquiries and technical issues for the StreetEasy platform with an accent on relationship building and customer-first problem solving. Focus on translating frontline insights into actionable feedback for product and operations teams while maintaining high standards of service quality.

Location: Must be based in the United States

Salary: $47,840 – $80,400 annually (based on hourly ranges provided for specific states)

Company

hirify.global is a leading real estate platform in the U.S. dedicated to helping customers navigate buying, selling, financing, and renting homes with confidence.

What you will do

• Handle high-volume partner inquiries via email, live chat, and phone, resolving technical, account, and billing questions.
• Own conversations end-to-end, triaging and routing contacts while ensuring a high-quality partner experience.
• Build relationships with real estate professionals by understanding their business goals and providing measurable value.
• Identify opportunities to connect partners with relevant products or programs to elevate their experience.
• Serve as the voice of the partner by translating frontline insights into actionable feedback for internal teams.
• Collaborate cross-functionally to improve internal processes and support new product launches.

Requirements

• Must be based in the United States
• Experience in high-volume customer support, account management, or client-facing roles.
• Strong technical troubleshooting skills and a proactive approach to preventing recurring issues.
• Exceptional written and verbal communication skills with the ability to explain complex issues simply.
• Proficiency in Google Drive and openness to using AI tools for productivity.
• Ability to influence stakeholders and work effectively across cross-functional teams.

Culture & Benefits

• Competitive base salary and eligibility for equity awards.
• Inclusive and innovative work environment recognized as a Fortune 100 Best Company to Work For.
• Commitment to professional growth and career development.
• Supportive culture focused on driving industry innovation and customer success.