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обновлено 5 дней назад

Smart Locker Support Agent

Формат работы
remote (только Armenia)
Тип работы
fulltime
Английский
b2
Страна
Armenia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Smart Locker Support Agent (Customer Support): Responding to customer inquiries and resolving technical and operational issues related to Smart Locker services with an accent on timely troubleshooting, clear communication, and accurate issue documentation. Focus on identifying root causes, remotely assisting customers, escalating complex cases, and coordinating resolutions with Technical and Operations teams.

Location: Yerevan, Armenia

Company

hirify.global provides Smart Locker services and customer support for their use.

What you will do

  • Respond to customer calls, messages, and inquiries about Smart Locker services.
  • Identify the root causes of customer issues and provide timely solutions.
  • Remotely assist customers with technical and operational Smart Locker issues.
  • Follow support procedures and escalate complex cases to the appropriate teams.
  • Document customer interactions and issue resolutions in internal systems.
  • Collaborate with Technical and Operations teams to resolve issues promptly.

Requirements

  • Excellent written and spoken Armenian, English, and Russian.
  • Experience with online shopping.
  • Strong problem-solving and analytical thinking skills.
  • Excellent communication and active listening skills.
  • Ability to remain calm when handling stressed or upset customers.
  • Fast learning ability and strong technical aptitude.

Culture & Benefits

  • Permanent, full-time employment.
  • Work includes customer-facing technical assistance and collaboration across internal teams.

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Categories

Customer Support Specialist jobsJobs in Armenia