Customer Support Specialist (Polish Speaker)

Location: Vilnius, Lithuania; hybrid with onsite work at the hirify.global Vilnius HQ at least four days per week

Salary: €2,000–€2,500 gross per month

Company

hirify.global operates a marketplace, SaaS, and logistics platform connecting scrapyard owners, car parts sellers, dismantlers, and buyers across Europe’s used car parts market.

What you will do

• Respond to supplier and customer queries by phone and email.
• Identify customer needs and explain relevant platform features.
• Record technical issues and customer discussions in internal databases.
• Troubleshoot and resolve inquiries involving order processing, payments, inventory management, and other supplier operations.
• Follow up to ensure issues are resolved and provide timely updates.
• Help improve supplier support processes and operational efficiency.

Requirements

• Native or near-native Polish in spoken and written communication.
• Proficient spoken and written English.
• Experience in customer support or a related field.
• Strong multitasking, attention to detail, and accuracy.
• Excellent communication, troubleshooting, and problem-solving skills.
• Ability to work independently and as part of a team.
• Proactive, results-oriented, adaptable, and open-minded approach.
• Startup, all-hands-on-deck mindset.

Nice to have

• Understanding of cars and their parts.

Culture & Benefits

• Private health insurance and an employee stock option plan.
• Learning budget for personal and professional development.
• Commuting support through covered parking or public transport.
• Onsite gym, snacks and drinks, and company-provided hardware and software.
• Opportunity to work from anywhere for up to 30 days per year.
• Employee referral program.