Senior IT Systems Support Specialist

TL;DR

Senior IT Systems Support Specialist (MedTech): Managing corporate IT infrastructure and endpoint environments with an accent on device deployment, security compliance, and technical escalation. Focus on administering Windows/macOS fleets via Intune and NinjaOne, mentoring junior staff, and ensuring high-quality support for over 1,000 users.

Location: Must be based in Colombia with the ability to travel to local corporate offices when required.

Company

hirify.global is a technology-enabled healthcare platform dedicated to improving access to convenient, affordable, and effective care through digital innovation.

What you will do

• Administer Windows and macOS devices using NinjaOne, Intune, and Autopilot.
• Support IT Help Desk operations for over 1,000 end users.
• Troubleshoot complex endpoint, Microsoft 365, network, and authentication issues.
• Manage Active Directory, Entra ID, and Microsoft 365 services.
• Lead IT infrastructure projects from planning to implementation.
• Serve as a technical escalation point and mentor junior team members.

Requirements

• 5+ years of experience managing Windows and macOS environments.
• Proficiency with NinjaOne, Microsoft Intune, and Windows Autopilot.
• Strong knowledge of Active Directory, Entra ID, and PowerShell scripting.
• English proficiency at B2 level or higher.
• Must be legally authorized to work in Colombia without sponsorship.
• Ability to participate in a 24/7 on-call rotation.

Nice to have

• Microsoft role-based certifications.
• Experience with Sophos Central and Rapid7.
• Previous experience supporting large-scale user environments (1,000+ users).

Culture & Benefits

• Medical plan coverage via Colmédica and Pan American.
• Generous paid time off, including extended maternity and paternity leave.
• Mental health and resiliency support programs.
• Access to LinkedIn Learning and tuition reimbursement.
• Annual bonus and employee referral program.