Customer Support & Administrative Assistant

TL;DR

Customer Support & Administrative Assistant: Supporting day-to-day administrative and communication functions by managing high volumes of emails and calls, handling inquiries under strict SLAs, and coordinating calendars and appointments. Focus on maintaining accurate records in digital systems, escalating urgent issues appropriately, and delivering consistently professional service while working flexible US/Canadian business hours.

Location: Flexible within Langley, Canada time zone

Company

hirify.global provides customer support and administrative staffing services.

What you will do

• Respond to a high volume of emails promptly and professionally.
• Handle inbound and outbound calls as a first point of contact.
• Manage inquiries, messages, and follow-ups in line with strict Service Level Agreements (SLAs).
• Schedule appointments, coordinate calendars, and complete administrative tasks.
• Accurately record and update information in relevant systems (e.g., CRM and digital tools).
• Escalate urgent or complex matters appropriately while multitasking and meeting deadlines.

Requirements

• 2–5 years of experience in virtual assistance, reception, customer service, administration, or a similar role.
• Fluent English with strong written and verbal communication skills.
• Proven ability to manage high volumes of emails and calls efficiently.
• Experience working with strict SLAs and response-time requirements.
• Strong multitasking, prioritization, and time-management skills.
• Comfortable working independently in a remote environment and available for flexible US/Canadian business hours (Mon–Fri).

Culture & Benefits

• Permanent work from home.
• Immediate hiring.
• Health insurance coverage for eligible locations.