Inbound Caller (E-commerce)

TL;DR

Inbound Caller (Customer Support): Managing incoming calls and inquiries for e-commerce, PR, and marketing services with an accent on order management and client satisfaction. Focus on resolving customer concerns, documenting interactions in CRM, and coordinating with cross-functional teams to ensure timely issue resolution.

Location: Remote

Company

hirify.global is a growth marketing agency that specializes in driving revenue for crowdfunding and e-commerce clients through performance-based strategies.

What you will do

• Manage inbound calls from customers, clients, and business partners professionally.
• Handle inquiries regarding products, online orders, deliveries, and marketing campaigns.
• Assist customers with order tracking, returns, exchanges, and refunds.
• Document all customer interactions and maintain accurate records in the CRM system.
• Resolve customer concerns promptly or escalate complex issues to the appropriate department.
• Collaborate with E-commerce, Marketing, PR, and Operations teams to resolve issues.

Requirements

• At least 2 years of experience in customer service, call centers, or e-commerce support.
• Excellent verbal and written English communication skills.
• Proficiency with CRM systems, order management platforms, and basic office software.
• Strong problem-solving and conflict-resolution abilities.
• Bachelor’s degree in Communications, Business, or a related field (preferred).

Nice to have

• Experience supporting e-commerce platforms such as Shopify, WooCommerce, or Amazon.
• Familiarity with digital marketing, public relations, or client services.
• Strong attention to detail and organizational skills.

Culture & Benefits

• Opportunity to work in a dynamic, high-growth marketing agency.
• Professional environment rooted in measurable performance and quality.
• Flexible schedules when required.
• Equal opportunity employer.