CX & Service Designer

TL;DR

CX & Service Designer (Service Design): Defining the service design strategy and end-to-end customer experience vision for a digital travel and events platform with an accent on journey maps, service blueprints, and value proposition design. Focus on orchestrating service design across multiple product streams, aligning stakeholders across Europe, Asia, and the USA, and driving platform-level consistency through research synthesis and cross-functional collaboration.

Company

hirify.global develops integrated solutions for travel, events, and business support, delivering seamless customer experiences through service innovation and platform integration.

What you will do

• Define the service design strategy and end-to-end customer experience vision for the platform.
• Translate business goals and user needs into a prioritized service design roadmap.
• Lead research activities and convert insights into journey maps, service blueprints, and value propositions.
• Orchestrate service design across multiple product streams to ensure a consistent customer experience.
• Identify and resolve cross-stream gaps, overlaps, and experience inconsistencies.
• Drive alignment with product, architecture, engineering, and program leadership teams.

Requirements

• 5+ years of experience in CX, service design, UX design, or business process design for B2B or operations-heavy enterprise platforms (e.g., travel/logistics or similar complex domains).
• Experience defining and driving service design strategy across complex platforms or large-scale transformation programs.
• Leadership experience managing cross-functional teams.
• Experience aligning stakeholders across multiple countries in Europe, Asia, and the USA.
• Working knowledge of Value Proposition Design and Jobs-to-be-Done, using service blueprints and journey maps to shape platform direction.
• English level: Upper-Intermediate and above.

Culture & Benefits

• Work options: fully remote, from the office, or hybrid.
• Private health insurance and sports compensation (depending on employment type).
• Mentoring and adaptation systems for new employees.
• Access to a corporate training portal and certification compensation (e.g., AWS, PMP).
• Salary rate: EUR 2400–3800 per month (gross), final compensation depends on experience and location.

Hiring process

• Application review and interview(s) focused on service design experience and stakeholder alignment.
• Discussion of portfolio and experience delivering complex CX/service design initiatives.