Field Services Coordinator (12 Month Contract)

TL;DR

Field Services Coordinator (12 Month Contract): Coordinating and scheduling field service activities across assigned European markets while managing service requests, work orders, and timely completion of installations, maintenance, and replacements with an accent on cross-border operations, KPI/SLA tracking, and compliance with local regulations and health & safety standards. Focus on coordinating field technicians, customers, internal teams, and third-party service partners to improve efficiency and customer experience.

Company

hirify.global is a global IoT and connected transportation company providing fleet analytics and an open marketplace for vehicle data integrations.

What you will do

• Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
• Act as the primary point of contact between field technicians, customers, and internal teams (Logistics, Sales, Customer Success).
• Manage service requests and work orders, ensuring timely completion of field operations.
• Track and report on service KPIs, SLAs, and field performance metrics; maintain accurate records in internal systems.
• Coordinate third-party service partners and subcontractors; collaborate with other teams to ensure a smooth customer experience.
• Identify process improvements and escalate technical issues to engineering or product teams as needed, ensuring compliance with local regulations and health & safety standards.

Requirements

• English: professional-level fluency required (verbal and written).
• Italian: professional-level fluency required (verbal and written).
• 2+ years of experience in field service coordination, logistics, operations, or related technical coordination.
• Strong technical knowledge, including ability to read and interpret technical documentation and installation guides; familiarity with vehicle electrical systems and hardware installation processes.
• Proficiency with service management platforms and comfort using data/reporting tools to track service performance.
• Ability to manage multiple priorities across different markets and time zones; comfortable working autonomously in a fast-paced environment.

Culture & Benefits

• Flexible hybrid working model with support for both in-person and virtual work.
• When working from home, reliable internet connection is required (at least 50mb DL/10mb UL).
• Health and safety of employees is a top priority; work-life balance is encouraged.
• Online social events, chat rooms, and gatherings to support team culture.

Hiring process

• Application review and recruitment/assessment process with accessibility accommodations available if needed.
• Interviews and evaluation of role fit based on requirements and experience.

Location: Ferrara, Italy (Italy). Location-flexible within Europe; candidates will not necessarily be based in the country they support.