IT Service Delivery Analyst

TL;DR

IT Service Delivery Analyst: Managing vendor accounts, procurement, and project schedules for technology deployments with an accent on cross-functional collaboration and incident resolution. Focus on supporting system upgrades, gathering project requirements, and maintaining productive relationships with key stakeholders.

Location: Tijuana, Mexico (Onsite)

Company

hirify.global is a company committed to long-term success through a culture defined by values such as customer focus, innovation, collaboration, and integrity.

What you will do

• Manage vendor accounts and procurement responsibilities.
• Develop and manage schedules for technology deployments, upgrades, and licensing renewals.
• Gather requirements and estimate work for various projects, including expansions and acquisitions.
• Troubleshoot routine issues and resolve incidents in a timely manner.
• Verify compatibility of existing applications during technology upgrades.
• Cultivate internal networks and maintain relationships with project sponsors and system users.

Requirements

• BS Degree in Information Systems, Business, Engineering, Computer Science, or equivalent experience.
• 0-2 years of relevant professional experience.
• Ability to work in and foster a team-based environment.
• Effective communication and presentation skills.
• Strong organizational skills and experience managing to a budget.
• Ability to travel up to 10% of the time.

Culture & Benefits

• Commitment to a culture of inclusion, candor, and integrity.
• Focus on professional development within a collaborative team environment.
• Adherence to high standards of safety, environmental, and quality management systems.