IT Service Delivery Analyst I

Location: Tijuana, Mexico

Company

hirify.global creates solutions in a regulated environment with a focus on customer success, innovation, collaboration, inclusion, candor, and integrity.

What you will do

• Manage vendor accounts and support procurement activities.
• Gather requirements, estimate work, and drive deliverables for assigned projects, including expansions and acquisitions.
• Develop and manage schedules for deployments, upgrades, technology refreshes, renewals, and licensing.
• Support technology upgrades and verify compatibility with existing applications.
• Troubleshoot routine issues, resolve incidents, and communicate with functional teams, project sponsors, customers, and key systems users.
• Maintain compliance with quality, safety, environmental, security, FDA, and other regulatory requirements.

Requirements

• Bachelor’s degree in Information Systems, Business, Engineering, Computer Science, or a related discipline, or equivalent experience.
• 0–2 years of professional experience.
• Ability to work effectively in and foster a team-based environment.
• Effective communication and presentation skills, strong organization, and budget-management ability.
• Availability to travel up to 10% of the time.

Culture & Benefits

• Work is guided by customer focus, innovation, collaboration, inclusion, candor, and integrity.
• Responsibilities include adherence to safety, environmental, security, quality management, and regulatory requirements.