AI Tech Support

Location: Lehi, Utah, United States; hybrid with in-office work on Tuesdays. Schedule: 5:00 AM–2:00 PM MT. Relocation is not offered.

Salary: $70,000–$100,000 per year, plus equity.

Company

hirify.global builds AI teammates for plumbing, HVAC, and electrical contractors, automating customer communications and business workflows through integrations such as ServiceTitan.

What you will do

• Resolve customer issues across product, workflow, and technical support queues.
• Troubleshoot system behavior using logs, internal tools, SQL, and other debugging workflows.
• Investigate AI agents, call flows, messaging, booking workflows, and platform integrations.
• Partner with Engineering and Product to escalate bugs, document patterns, and close feedback loops.
• Communicate clearly with customers and internal teams throughout issue resolution.
• Improve support processes, documentation, quality standards, and customer experience as the team grows.

Requirements

• 3+ years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role.
• Strong troubleshooting skills and the ability to investigate ambiguous technical issues.
• Experience reading logs, investigating system behavior, and using ticketing or support tools such as Zendesk.
• Comfort working directly with customers and managing communication through resolution.
• Interest in AI products, strong judgment, ownership, and willingness to learn quickly.
• Ability to work the early 5:00 AM–2:00 PM MT schedule and attend the Lehi office on Tuesdays.

Nice to have

• Experience supporting SaaS products in a ticket-based environment.
• Experience with SQL, JavaScript, APIs, or light scripting.
• Experience with AI, communications, VoIP, or workflow automation products.
• Experience supporting mid-market or enterprise customers.
• Experience working with Product and Engineering on escalations and bug reporting.

Culture & Benefits

• Hybrid work arrangement with weekly in-office collaboration in Lehi.
• Opportunity to work in a fast-moving startup where AI is central to the product.
• Exposure to customers ranging from small business operators to enterprise accounts.
• Compensation includes equity.